Version: v2026-01. These Terms and Conditions (the “T&Cs”) are published by Apollo Information Systems Corp. (“Apollo”) at https://www.apollo-is.com/terms-and-conditions. The version of these T&Cs in effect on the Date signed governs the SOW and is incorporated by reference into, and forms a binding part of, that SOW. Apollo will preserve and make available, upon Client request, the version of the T&Cs that applies to any executed SOW.
Incorporation by Reference; Definitions; Order of Precedence
By executing a SOW that references these T&Cs by URL, Client acknowledges that it has had the opportunity to access, review, and obtain a copy of these T&Cs and agrees that they are incorporated into and form a binding part of the SOW as if fully set forth therein. The terms “Agreement” and “this Agreement” mean, collectively, the executed SOW together with these T&Cs and any Master Services Agreement (“MSA”) between the parties.
In the event of any conflict or inconsistency among the documents comprising the Agreement, the order of precedence shall be: (1) any negotiated MSA between the parties; (2) the executed SOW (including any exhibits, schedules, or change orders thereto); and (3) these T&Cs. A specific provision in a higher-priority document supersedes a conflicting general provision in a lower-priority document only as to the subject matter of that conflict.
Apollo may update these T&Cs from time to time by posting a revised version at the URL above. Any such update applies prospectively only to SOWs executed after the revised version’s effective date and will not modify the terms applicable to any SOW already in effect. Renewal of an existing SOW under the “Services” section below shall be governed by the version of the T&Cs in effect on the original Effective Date of that SOW unless the parties agree otherwise in writing.
Services
The applicable SOW, together with these T&Cs and any MSA between the parties, represents the complete and total understanding of the parties regarding the services to be provided by Apollo thereunder. Any modification to these T&Cs negotiated in the SOW applies only to that SOW and only for the duration and scope of that engagement.
Apollo, through its employees or affiliates, shall provide to Client services referenced in applicable SOW. It can take up to two (2) weeks to schedule technical resources.
Services delivered on a monthly or continuous basis shall begin on the Effective Date as listed in the SOW and continue for the duration listed (the "Initial Term"). Thereafter, the SOW will automatically renew for additional successive periods of twelve (12) months (each, "Renewal Term" and together with the Initial Term, "Term"), subject to a price increase of up to five percent (5%) (or other such amount specified in the SOW) effective at the start of each Renewal Term, unless:
Invoicing and Payments
Terms of Payment
Terms of payment is net 30. The balance of any amount which remains unpaid more than thirty (30) days after it is due shall accrue interest until paid at the rate equal to the lesser of one and one-half percent (1.5%) per month, the interest rate listed on the invoice, or the maximum amount allowed under Applicable Law. In no event shall this interest provision be construed as a grant of permission for payment delays.
Apollo’s fees payable under the applicable SOW are non-refundable, except that, upon termination of a SOW for Apollo’s uncured material breach, Apollo shall refund any prepaid fees for services not yet performed as of the effective date of termination.
Taxes
Apollo will perform the work described, not inclusive of any applicable taxes. Any applicable taxes are extra and will be added to each invoice at the rate in effect when the invoice is submitted.
Retainers
Apollo will provide to Client services charged against pre-paid amounts from Client as part of a Retainer. Client shall have the duration specified in this SOW to consume the value of Apollo services from the point that the client agrees to the services. Retainer values are not refundable or transferable.
If the services being delivered are billed against a prepaid amount, and the scope of work is estimated to exceed aforementioned amount, Apollo will notify the Client when 80% of the amount is consumed or the need for additional funding is identified. Apollo will work with Client on a new estimated price to complete or continue services. Additional funds will be applied to this SOW via a Change Order.
Consumption-Based Services
Where the SOW identifies services as billed on a consumption basis (including, without limitation, services billed by hours used, tickets resolved, devices monitored, endpoints protected, data volume processed, events analyzed, or other usage metric), the following terms apply:
(a) Baseline Commitment. The SOW will specify a baseline volume of services (the "Baseline") for each applicable billing period (e.g., monthly, quarterly, or annually as set forth in the SOW), the unit of measurement, and the per-unit rate. Client commits to pay for the Baseline whether or not it is fully consumed, and unused Baseline volume does not rollover to subsequent billing periods unless expressly stated in the SOW.
(b) Measurement and Reporting. Apollo shall measure consumption using its standard tools and methodologies and shall make consumption data available to Client on a monthly basis or as otherwise specified in the SOW. Apollo's measurements shall be deemed accurate absent manifest error. Client shall notify Apollo in writing of any disputed measurement within thirty (30) days of receipt of the applicable consumption report; failure to do so constitutes acceptance of the reported consumption.
(c) Overage Notification. Apollo will use commercially reasonable efforts to notify Client when consumption reaches eighty percent (80%) of the Baseline for the then-current billing period. Such notice is a courtesy to support Client's planning and is not a condition to Apollo's right to bill for overages under subsection (d). Failure or delay by Apollo to provide such notice shall not relieve Client of its obligation to pay for actual consumption.
(d) Overage Charges. Consumption in excess of the Baseline during any billing period ("Overage") will be billed in arrears at the per-unit overage rate specified in the SOW or, if no overage rate is specified, at one hundred ten percent (110%) of the per-unit rate applicable to the Baseline. Overage charges are due and payable in accordance with the Terms of Payment section. Apollo shall continue to deliver services during an Overage and shall not be required to suspend or throttle services unless Client expressly requests in writing that Apollo do so.
(e) Sustained Overage; True-Up. If Client's actual consumption exceeds the Baseline by more than twenty percent (20%) for two (2) consecutive billing periods, the parties shall meet within thirty (30) days to discuss in good faith an adjusted Baseline reflecting Client's then-current usage pattern. Either party may propose a Change Order under the Change Orders section to revise the Baseline and per-unit rates prospectively. Pending execution of such a Change Order, Overage charges shall continue to apply at the rates set forth in subsection (d).
(f) Reduction in Consumption. Reductions in Client's actual consumption below the Baseline do not entitle Client to any refund, credit, or reduction in the Baseline commitment for the then-current Term. Adjustments to the Baseline for future Renewal Terms shall be made by mutual written agreement of the parties or by Change Order.
If the SOW calls for Apollo staff to be engaged at hourly rates, billing shall occur in half hour increments, with an hour minimum per type of work performed. Any incurred travel and material expenses may be invoiced separately.
If an engagement is billed on an hourly basis and may require additional hours beyond the estimates contemplated here, additional hours exceeding 10% of the estimate will not be added to engagements nor costs incurred without Client prior written notice and consent.
Travel
If travel is required, expenses (travel, lodging, meals, shipping, etc.) will be billed at cost and travel hours incurred will be invoiced to Client as allowed under Applicable Law. Apollo will fly coach class (plus) on all domestic flights up to 5 hours in length. Apollo will fly the lowest fare business class on international flights, where available. If Apollo consultants are required to change flights due to business-related circumstances, all flight change fees will be reimbursable by Client.
Frequent flyer plans, airport airline club memberships, and excess baggage charges are the responsibility of the Consultant.
Assumptions
The project time frame and associated fees quoted within this SOW are based on the following assumptions. Should any element(s) of these assumptions be lacking during execution of services, additional time and associated fees and expenses may be required to complete this SOW.
Team Members and Expertise
Apollo will provide the experienced consultant(s) and Subject Matter Expert(s) (SME) for this engagement and will work collaboratively with Client leadership for the duration and the scope of this engagement. For this engagement, Apollo may leverage a combination of resources to lead and manage the workload as described in this SOW. All provided resources will be experienced in their respective area. Apollo routinely uses experienced former CISOs, security architects, vulnerability experts, and engineers to deliver consultative SME services and selects the best resources available for each engagement. Apollo's technology service's team leadership reviews all work products for quality prior to final submission to Client to ensure the best possible fit and business outcomes for Client.
Client Role
At all times, Client shall have the responsibility to:
Client's failure to maintain and implement any one of the foregoing could result in erroneous records and/or data loss for which Apollo will not be responsible or financially liable under any theory of law or equity.
Hourly Services
Change Control
Apollo and its affiliates may provide an estimated timeframe required to complete the services. Client acknowledges and agrees that if impediments, complications, or Client-requested changes in scope arise, these factors are out of the control of Apollo and its affiliates, and the length of the projects and service engagements and the associated price could be impacted.
Examples of valid impediments, complications, and changes in scope consist of (but are not limited to):
Change Orders
Change orders will be provided for additional scope and deliverables identified within any activity which is in addition to the original specifications or intent of the original specifications of the project or services. In the event that Apollo or Client identifies a requirement to materially change a SOW, it shall submit in writing a detailed request for the change.
Completion Measurement and Deliverable Schedule
Final reports will be sent electronically via an encrypted mechanism to the Client within fifteen (15) business days following the completion of the services, as noted above. Within five (5) business days of final delivery or completion of project deliverables, whichever is later, a final close-out call with Client and Apollo will take place for the formal debriefing and engagement closeout. Upon completing the debriefing and engagement closeout call with the Client, this SOW will be considered complete. Unless otherwise mutually agreed in writing, in the event that the Client is unable to schedule the final closeout meeting within fifteen (15) business days of the final report submission or completion of the deliverables, this SOW will be considered complete.
Intellectual Property
Ownership
As between Client and Apollo, Apollo does and shall be deemed to own the Intellectual Property contained in the Deliverables. Additionally, Apollo retains the absolute right and ownership to all information contained in the Deliverables not specific solely to Client (i.e., such information that could be used or applied to others). Nothing contained in this SOW shall be construed to convey to Client any ownership interest in or to such Intellectual Property or information contained in the Deliverables.
Grant of License
Subject to Client's payment of the applicable fees and Client's satisfaction of the other terms and conditions of this SOW, by this SOW, Apollo grants to Client a non-exclusive, non-transferable, non-sublicensable, royalty-free, revocable license to use the Deliverables internally for the purposes intended. No right is granted by this SOW for the use of the Deliverables (or any aspect of them), directly or indirectly, by any person or entity other than Client.
Confidentiality
Each party (the “Receiving Party”) shall hold in confidence and not disclose or use, except for purposes of performing this Agreement, any non-public information disclosed by the other party (the “Disclosing Party”) that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure (“Confidential Information”). The Receiving Party shall protect the Confidential Information using at least the same degree of care it uses to protect its own confidential information, and in no event less than a reasonable degree of care. These obligations shall not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was rightfully in the Receiving Party’s possession without restriction prior to disclosure; (c) is rightfully received from a third party without breach of any duty of confidentiality; or (d) is independently developed without use of or reference to the Confidential Information. The Receiving Party may disclose Confidential Information to the extent required by law or court order, provided it gives the Disclosing Party prompt written notice (where legally permitted) and reasonable cooperation to seek a protective order. This Section shall survive termination of this Agreement for a period of three (3) years, except that trade secrets shall be protected for so long as they remain trade secrets under Applicable Law.
The Deliverables, received in whatever medium from Apollo are confidential and proprietary information of Apollo, and Client agrees that they may not be used, copied, disclosed, or distributed except as expressly authorized in the applicable SOW. Client may allow internal distribution of the Deliverables, but under no circumstances are the Deliverables to be distributed to external users.
Users of the Deliverables shall not distribute, copy, or disclose any such materials, in any form, to any person or entity outside Client, except as specifically allowed by Apollo in writing. In addition, Client agrees not to remove any copyright notice or other similar legend from the Deliverables, or any information or materials provided in conjunction with the Deliverables.
Client shall not, without Apollo's prior written consent, permit or grant access to the Deliverables to any third-party Internet services provider or third-party Internet security services provider.
Apollo's fees payable under this SOW are non-refundable.
Limitation of Liability
In no event shall Apollo be:
No action, whether in contract or tort, including negligence or otherwise arising out of or in connection with this Agreement, may be brought more than one (1) year after completion of the term of this Agreement or the date of completion of any extended term; provided, however, that this limitation shall not apply to claims for non-payment, indemnification, or breach of confidentiality.
Hold Harmless/Indemnity
(a) Mutual Indemnification. Each party (the "Indemnitor") shall defend, indemnify, and hold harmless the other party and its affiliates, and their respective officers, directors, employees, and agents (collectively, the "Indemnitees"), from and against any and all third-party actions, claims, suits, or proceedings, and any resulting losses, damages, liabilities, settlements, judgments, fines, penalties, costs, and expenses (including reasonable attorneys' fees) (collectively, "Losses"), to the extent arising out of or relating to: (i) the Indemnitor's gross negligence or willful misconduct; (ii) bodily injury, death, or damage to tangible property caused by the Indemnitor's acts or omissions; or (iii) the Indemnitor's material breach of its confidentiality obligations under this Agreement.
(b) Apollo IP Infringement Indemnity. In addition to subsection (a), Apollo shall defend, indemnify, and hold harmless the Indemnitees from and against any Losses arising from a third-party claim that Client's use of the Deliverables, as delivered by Apollo and used in accordance with this Agreement, infringes or misappropriates any United States patent, copyright, trademark, or trade secret. If any Deliverable becomes, or in Apollo's reasonable opinion is likely to become, the subject of such a claim, Apollo may, at its option and expense: (i) procure for Client the right to continue using the Deliverable; (ii) modify or replace the Deliverable so it is non-infringing while preserving substantially equivalent functionality; or (iii) if neither (i) nor (ii) is commercially reasonable, terminate the affected SOW and refund any prepaid fees for services not yet performed. Apollo shall have no obligation under this subsection (b) to the extent a claim arises from: (1) Client's modification of the Deliverable; (2) Client's combination of the Deliverable with materials not provided or approved by Apollo, where the claim would not have arisen but for such combination; (3) Client's use of the Deliverable other than in accordance with this Agreement or applicable documentation; or (4) Client's continued use of an allegedly infringing Deliverable after Apollo has provided a non-infringing alternative. THIS SUBSECTION (b) STATES APOLLO'S SOLE AND EXCLUSIVE LIABILITY, AND CLIENT'S SOLE AND EXCLUSIVE REMEDY, FOR ANY CLAIM OF INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS.
(c) Indemnification Procedure. The Indemnitees shall: (i) promptly notify the Indemnitor in writing of any claim for which indemnification is sought (provided that failure to give prompt notice shall not relieve the Indemnitor of its obligations except to the extent it is materially prejudiced thereby); (ii) tender sole control of the defense and settlement of the claim to the Indemnitor (provided that the Indemnitor shall not settle any claim that imposes any non-monetary obligation or admission of liability on the Indemnitees without their prior written consent, not to be unreasonably withheld); and (iii) provide reasonable cooperation in the defense at the Indemnitor's expense.
Additional Representations & Warranties
Client represents, covenants, and agrees that:
Dispute Resolution
This Agreement shall be governed and construed in accordance with the laws of the State of Texas.
The parties shall resolve their disputes informally to the maximum extent possible. The parties shall negotiate all matters of joint concern in good faith, with the intention of resolving issues between them in a mutually satisfactory manner. Only disputes within the scope of this Agreement are subject to this Section. However, nothing in this Section shall preclude the parties from exercising their termination rights pursuant to the Termination section of this SOW.
If informal resolution fails to reach a mutually acceptable resolution, then the parties agree to mediation utilizing JAMS mediators.
Termination
Termination of any SOW shall be governed by the following, except to the extent a controlling MSA between the parties provides otherwise:
Termination Transition Services
Apollo understands and agrees that Client's business operations may be dependent on the use of the services. Therefore, Apollo agrees that in the event of any termination of this Agreement for any reason, Apollo shall fully cooperate with Client in the transition to a new service provider. Apollo shall be paid at Apollo's then standard rates.
Non-Solicitation of Personnel
During the term of this Agreement and for a period of one (1) year thereafter, neither party will, directly or indirectly, solicit for employment or engagement any employee or consultant of the other party who was substantively involved in the performance of services under any SOW; provided that the foregoing shall not restrict either party from (i) making general solicitations to the public not specifically targeted at the other party's personnel (including general advertising, job postings, and use of recruiting agencies not directed at specific individuals), or (ii) hiring or engaging any individual who initiates contact with such party on his or her own initiative without solicitation in violation of this Section. Notwithstanding the foregoing, if a party hires or engages an employee or consultant of the other party in violation of this Section, the hiring party shall pay the other party, as liquidated damages and not as a penalty, a fee equal to fifty percent (50%) of the individual's annualized base compensation in effect immediately prior to the hire or engagement. The parties acknowledge that actual damages from such a hire would be difficult to calculate and agree that this fee is a reasonable estimate of those damages. Payment of this fee shall be the exclusive remedy for a breach of this Section.
Miscellaneous
Entire Agreement. This Agreement, together with all attached schedules, addenda, exhibits, and amendments, forms the entire agreement between the Parties relating to the Products and Services to be provided by Apollo to Client and supersedes any prior representations or agreements, oral or written, and all other communications between the Parties relating to the subject matter of this Agreement. Any subsequent additions, deletions or modifications to this Agreement are not binding unless agreed upon in writing by authorized representatives of both Parties.
Governing Law. This Agreement will be governed by the substantive laws of the state of Texas without giving effect to any conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement. All disputes under this Agreement will be heard exclusively in the courts located in Williamson County, Texas.
Force Majeure. Except for Client's obligation to make timely payments, neither Party will be liable for any failure or delay in the performance of this Agreement due to circumstances beyond its control, including but not limited to acts of nature, acts of government, national emergencies, acts of terrorism, transportation delays, labor disturbances or work stoppages (excluding, in the case of Apollo, labor disturbances or work stoppages involving Apollo Personnel) or shortages of material; provided that (i) such delay or failure could not have been reasonably prevented or circumvented by the non-performing Party through the use of alternate sources, work-around plans or other means, (ii) the non-performing Party uses commercially reasonable efforts to minimize the duration and impact of such non-performance, and (iii) the non-performing Party immediately notifies the other Party describing in reasonable detail the circumstances causing, and the anticipated duration of, such delay or failure.
Notices. Any notice required or permitted to be given must be in writing and is considered received: (i) when personally delivered; (ii) one business day after having been sent by overnight mail via a professional carrier; or (iii) when sent via electronic mail, receipt confirmed (excluding auto-receipts), with an original document placed in the mail within five (5) business days of the date of that electronic mail. All business communications must be sent to the addresses set forth above or to other persons or addresses as either Party designates in writing to the other.
Legal notices to Apollo must be sent with a copy addressed to the notice address set forth in the applicable SOW or MSA, with a copy to any additional address designated by Client therein.
Goods Purchased for Export. If Product purchased under this Agreement or any PO or SOW is intended for export, it may be subject to export regulations. Client acknowledges this possibility and accepts full responsibility for and agrees to comply fully with all export regulations, including obtaining export licenses. In addition, Client represents and warrants that no technical data will be exported under this Agreement except in compliance with all requirements of the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR).
Severability. If any part of this Agreement is for any reason found to be invalid, illegal, or unenforceable, all other parts will still remain in effect. The provisions of this Agreement, which by sense and content are intended to survive, including but not limited to the sections related to payment, warranties, remedies, indemnification, confidentiality and limits of liability and waiver of consequential damages, will survive the expiration or termination of this Agreement.
Waiver. A delay or failure to exercise or partially exercise any right under this Agreement does not operate as a waiver, nor will it preclude future exercise of that right or permit, or sanction any subsequent breach of any term or condition.
Headings. The headings in this Agreement are for reference purposes only and may not be construed as being part of this Agreement.
Counterparts. This Agreement may be executed in one or more counterparts, each of which will be considered an original, but which altogether constitute the same instrument.